Refund Policy

Return & Refund Policy

We follow a clear and transparent return process to ensure fairness for all customers. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange for any reason, including if the size or fit is not quite right. The delivery date confirmed by the courier will be considered the official receipt date.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Requests made after the 30-day period will not be accepted, except for defective items as described under "Defective Items" below. This policy applies equally to all customers to ensure fairness and transparency.

Order Cancellation
Once your order is placed, it is automatically processed and prepared for dispatch. Because of this, it is not possible to cancel an order after processing has begun. Once you have received your order, you may return it within 30 days in line with this policy.

How to Request a Return or Exchange
To initiate a return or exchange, please email info@langleysandton.com and include the following details:
- Your order number
- Full name and email address or phone number
- Whether you are requesting a refund or an exchange
- The reason for your request
- Clear photos showing any defects (if applicable)
Our customer service team will assess your request and provide instructions.

Return Conditions
To be eligible for a return or exchange:
- Items must be unused, unwashed, and returned in their original packaging with all tags intact.
- Items must be returned in the same condition as received.
- We reserve the right to refuse returns if items are returned in a used or altered condition.

Return Shipping Fees
Return shipping costs are the responsibility of the customer, except where the product is defective, damaged, or incorrect. We do not provide pre-paid return labels.
The specific return shipping fee will depend on your location and the courier you choose. Please note that international return costs to our warehouse in Asia typically start from R550+.

We Cannot Accept Returns or Exchanges If:
- The request is made more than 30 days after delivery (except for defective items).
- The item has been worn, washed, used or altered, or the tags have been removed.
- The item was damaged by the customer after delivery.
- The courier has confirmed delivery, but the customer claims non-receipt.
- The customer fails to respond within 72 hours of our follow-up regarding their return request.

Important Note on Colours and Fit
We strive to provide accurate product information, including size charts and high-resolution images. However:
- Colours may vary slightly due to lighting or display settings. This is not considered a defect.
- If you have doubts about the size or fit before ordering, we recommend checking our size guide or contacting us for advice.

EXCHANGE POLICY

You may request an exchange for a different size or a different item available on our website.
- The exchange request must be made within 30 days of delivery.
- Once approved, we will send you the return instructions and warehouse address via email.
- After receiving and inspecting the returned item, we will ship your replacement.
- If the exchange is needed because of an error on our part (wrong item or size sent), the return shipping costs are covered by us.

REFUND POLICY

If your refund request is approved:
- The item must be returned to our warehouse in Asia. This is a mandatory condition for issuing any refund.
- A valid tracking number must be provided. Refunds will not be processed without verifiable proof of return shipment.
- Return shipping costs are the responsibility of the customer and are non-refundable, except for defective, damaged, or incorrect items.

Refund Processing Timeline:
- 3–4 weeks: Estimated shipping time to our warehouse.
- Up to 5 business days: Inspection and processing upon arrival.

Refund Issuance:
Once your return has been received and inspected, your refund will be processed within 7 business days and credited back to your original payment method.

DEFECTIVE ITEMS

If you received an item that is defective or damaged:
- Please email us at info@langleysandton.com as soon as possible, ideally within 24 hours of delivery, with clear photo evidence of the defect.
- Once confirmed, we will offer a repair, replacement or refund as per your preference. In line with the Consumer Protection Act, the return of defective items is at our risk and expense.
- You may report a defect within 6 months of delivery.

If you have any further questions or need assistance, please contact our support team at info@langleysandton.com.

Thank you for choosing Langley Sandton.