Privacy Policy

Privacy Policy – Langley Sandton

Version 3.0
Last updated: October 21, 2026

1. Introduction

At Langley Sandton, we value the trust you place in us and take our responsibility to protect your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how long we retain it, and what rights you have regarding your information.

2. Data Controller

The entity responsible for handling your personal information is:

Langley Sandton
Email: info@langleysandton.com

3. Scope

This Policy applies to the services offered by Langley Sandton through this website. Langley Sandton is not responsible for the privacy practices of external websites or sources linked from our site.

4. Information We Collect

Depending on how you use our site, we may collect:

Identification and contact information (name, address, email, phone number)
Order and payment information (shipping and billing address, purchase history, payment details processed through secure providers)
Communication data (messages sent via email or contact form)
Technical and browsing data (IP address, browser type, on-site behavior, collected via cookies and similar technologies)

5. Purposes and Legal Basis for Processing

We process your personal information for the following purposes:

Order processing and delivery — necessary to fulfill our contract with you
Customer support and communication — necessary to fulfill our contract and/or our legitimate business interest
Newsletter and promotional communications — based on your consent, which you may withdraw at any time
Site analytics and improvement via cookies — based on your consent for non-essential cookies
Compliance with legal and tax obligations — as required by applicable law

6. Retention Period

We retain your personal information only as long as necessary for the purposes for which it was collected:

Order-related data is retained for the period required by applicable tax and accounting obligations
Contact data for customer support is retained as long as needed to handle your request
Newsletter data is retained until you withdraw consent
Cookie data is retained according to the terms outlined in our Cookie Policy

7. Cookies

This site uses cookies and similar technologies. Essential cookies required for the site to function are installed automatically. Non-essential cookies (such as analytics and marketing cookies) are only installed with your consent, given via the cookie banner on your first visit. You may change or withdraw your preferences at any time through your cookie settings. Disabling certain cookies may affect site functionality.

8. Sharing with Third Parties

We do not sell your personal information to third parties. It may be shared with service providers solely for the operation of our online store, including:

Payment service providers
Shipping and logistics partners
Website hosting services
Email marketing and customer support platforms

These parties process your data solely on behalf of Langley Sandton and are bound by confidentiality obligations.

9. International Data Transfers

Some of our service providers may be located outside South Africa. In such cases, we take reasonable steps to ensure your data is protected in accordance with applicable law.

10. Your Rights

Under the Protection of Personal Information Act (POPIA), you may have the right to:

Access your personal information
Request correction or deletion of your data
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal

To exercise these rights, please contact us at info@langleysandton.com. We will respond to your request within the timeframe required by applicable law.

11. Right to File a Complaint

If you believe your privacy rights have been violated, you may have the right to file a complaint with the Information Regulator of South Africa.

12. Changes to This Policy

This Policy may be updated periodically to reflect changes to our services, our website, or applicable law. We encourage you to review this page regularly.

13. Questions and Contact

For any questions or comments regarding this Policy, please contact us:

📧 info@langleysandton.com

Langley Sandton